We are upgrading our phone system to provide a better service to you. Along with more options for you when you are in the call queue, the upgrade will also provide you with the choice as to whether your phone call is recorded or not. From July 10th 2025 all calls will be routinely recorded, however, if you do not wish for your call to be recorded simply advise your navigator at the start of the call and they will action this.

Accessibility

July 1, 2025

Applying for a Formal Review with ACC – Tips to Make it Easier

If you disagree with a decision ACC has made, you can ask for a formal review. The application form is now available online on the ACC website.

The online form includes several required fields that must be completed before you can submit it. Here are some tips to help make the process smoother:

  • Have your decision letter handy – it includes key details like your ACC claim number and the date the decision was issued.
  • Be clear about your reasons for review – what part of the decision don’t you agree with, and why? Jot these down before starting.
  • Read dropdown options carefully – if the choices don’t make sense, select “Other” and explain in your own words.
  • Case conferences are worth doing – they are offered and we recommend asking for one. It’s a good chance to clarify the process and agree on next steps before any hearing.
  • New Information? This usually refers to medical reports or other evidence that supports your claim. Even if you haven’t got this yet, it’s okay to say you’re trying to get it. If you're facing barriers, explain what you're doing and what's getting in the way.

Need help? Open the form and give us a call. We can go through it together and talk through what to expect during the review process.

A cropped image of the wheel of a person in a wheelchair over a wheelchair parking spot.
A woman in yellow looking over some papers, in front of a window
A woman wearing headphones sitting in front of a laptop smiling at the camera
A family of three smiling. The mother and daughter are leaning over the father shoulder.

Within two weeks we had our issues resolved

“We had been in a near 12 month battle with ACC (at the point of preparing for a dispute hearing) before we found Way Finders…..[Our navigator] was OUTSTANDING!! Within two weeks we had our issues resolved with the outcome we were needing. Could not recommend this company enough. I have already been telling people about the fantastic FREE service this team provides. We were almost at the point of giving up as we didn’t know which way to go/who to find for support. [Our navigator] was very prompt with her communication, had a fantastic amount of knowledge and kept us in the loop every step of the process. We are very grateful to have found this service.”

I recommend to everyone

"Very helpful assistance in navigating a system (ACC) that speaks its own language that isn’t universally known! Expert advice given, in a timely manner, which calmed the turbulent waters of pain, frustration and loss. I could not have gotten through the last year without Way Finders, they truly find a way ahead. I recommend to everyone that has to deal with ACC to contact Way Finders."