We're a navigation service for ACC clients. We can make it easier for you to understand your ACC entitlements and support you on your ACC journey. Anyone in New Zealand can use our service for free. We're completely independent from ACC so we can give you fair and honest advice. But we'll always refer to ACC policies and processes so you can be sure that we're giving you correct information and we're all on the same page.
We're community-based and run by people who have real skills and experience in supporting injured and disabled people to have more control over their lives. We want you to understand the supports and services you can get from ACC, so you can stay focused on your rehabilitation and recovery. If we can do that, we'll be very happy.
We're an ACC navigation service. That means we can help you get from point A to point B of your ACC journey.
You choose how you want to talk to us. We're a national phone and email service--we're ready to listen to your story and find out how we can progress with your ACC query.
If you have a basic ACC query or find it tricky to progress with your ACC claim, we'll determine the barriers and look for the best way forward.
We provide free service. No catches, fine prints or hidden fees. Just straightforward customer service all the time.
Fair and independent advice. Your ACC claim will not be affected when you talk to us. Our job is to point you to the right direction so you can get on with your life.
Anyone in New Zealand can request for our support.
We're easy to reach and talk to.
Talk to us first before going to ACC and we'll look for ways to resolve your query faster.
Our people are knowledgeable, competent and are willing to walk with you in your journey.
The more we hear your stories, the better we can help ACC fill service gaps.
Post PO Box 537 Silverdale, Auckland 0944
Currently our 0800 line is experiencing technical difficulties due to the unprecedented demand on NZ’s telecommunications systems caused by the COVID-19 situation. But, we have the means to call you.
Please email your phone number and we will contact you to discuss your concerns.
If you do not have access to email, you can also try 09 2205725.
We acknowledge at this time of uncertainty that it may be difficult to ask for assistance, or find the right way to communicate with ACC. We can help you with your ACC related needs and our navigation service continues to be here for you and your whanau. Kia kaha.