We'll help you get your head around how ACC works, so you can get on with your life. 

 

Our service is free and

for everyone. 

We're a navigation service for ACC clients. We can make it easier for you to understand your ACC entitlements and support you on your ACC journey. Anyone in New Zealand can use our service for free. We're completely independent from ACC so we can give you fair and honest advice. But we'll always refer to ACC policies and processes so you can be sure that we're giving you correct information and we're all on the same page.

We're community-based and run by people who have real skills and experience in supporting injured and disabled people to have more control over their lives. We want you to understand the supports and services you can get from ACC, so you can stay focused on your rehabilitation and recovery. If we can do that, we'll be very happy. 

 
 

What

  • We're an ACC navigation service. That means we can help you get from point A to point B of your ACC journey.  

  • You choose how you want to talk to us. We're a national phone and email service--we're ready to listen to your story and find out how we can progress with your ACC query. 

  • If you have a basic ACC query or find it tricky to progress with your ACC claim, we'll determine the barriers and look for the best way forward.  

  • We provide free service. No catches, fine prints or hidden fees. Just straightforward customer service all the time.

  • Fair and independent advice. Your ACC claim will not be affected when you talk to us. Our job is to point you to the right direction so you can get on with your life. 

  • Anyone in New Zealand can request for our support. 

 

How

Really easy

We're easy to reach and talk to.

Really fast

Talk to us first before going to ACC and we'll look for ways to resolve your query faster.

Really clever

Our people are knowledgeable, competent and are willing to walk with you in your journey. 

Really innovative

The more we hear your stories, the better we can help ACC fill service gaps.

 

Contact 

0800 273 030

info@wayfinders.org.nz

Book a secure video conference

Post PO Box 13252 Tauranga Central 3141
 

 

Frequently asked questions (FAQs)

What is Way Finders?


We are a national navigation service that's available to anyone who may have questions about ACC or even a specific ACC claim. Our service is available for people who may want an alternative way to interact with ACC rather than deal with ACC directly.




Why is your service free?


Our navigation service is an ACC contract that we were successful in obtaining. ACC wanted to provide alternative ways for people to access information and advice about ACC and their claim.




Are you only in Auckland?


Our staff will be based across the country, initially in Auckland. Our navigation service is expected to be mostly phone-based but if required a face-to-face meeting can be arranged if this will help resolve the issues.




I have requirements about who I talk to. Can you accommodate them?


We can access interpreters if required and will do our best to meet your requirements, just let us know what these may be.




How does secure video conference work?


If a face-to-face via secure video messaging will be useful, we can talk you through how to do this – an invite will come from one of our navigators to you on your phone or device.




What exactly can you do with my ACC claim?


We'll listen to your question, issue and understand your situation. Because of our ACC experience we can provide advice on next steps to ask ACC or even act on your behalf with ACC if you like.




Are you an advocacy or litigation service?


No, we are a navigation service who can provide advice on ACC and your claim if you consent to us gaining this information. We can work with ACC to resolve an issue and to escalate an issue if required. Our staff are not advocates or lawyers or even have legal backgrounds. We have staff with extensive knowledge of ACC and great customer service.