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We'll help you get your head around how ACC works, so you can get on with your life. 


Our service is free and

for everyone. 

We're a navigation service for ACC clients. We can make it easier for you to understand your ACC entitlements and support you on your ACC journey. Anyone in New Zealand can use our service for free. We're completely independent from ACC so we can give you fair and honest advice. But we'll always refer to ACC policies and processes so you can be sure that we're giving you correct information and we're all on the same page.

We're community-based and run by people who have real skills and experience in supporting injured and disabled people to have more control over their lives. We want you to understand the supports and services you can get from ACC, so you can stay focused on your rehabilitation and recovery. If we can do that, we'll be very happy. 

Who we are


  • We're an ACC navigation service. That means we can help you get from point A to point B of your ACC journey.  

  • You choose how you want to talk to us. We're a national phone and email service--we're ready to listen to your story and find out how we can progress with your ACC query. 

  • If you have a basic ACC query or find it tricky to progress with your ACC claim, we'll determine the barriers and look for the best way forward.  

  • We provide free service. No catches, fine prints or hidden fees. Just straightforward customer service all the time.

  • Fair and independent advice. Your ACC claim will not be affected when you talk to us. Our job is to point you to the right direction so you can get on with your life. 

  • Anyone in New Zealand can request for our support. 



Really easy

We're easy to reach and talk to.

Really fast

Talk to us first before going to ACC and we'll look for ways to resolve your query faster.

Really clever

Our people are knowledgeable, competent and are willing to walk with you on your journey. 

Really innovative

The more we hear your stories, the better we can help ACC fill service gaps.


Contact us

The current upsurge in Covid 19 across the country is having an impact on our ability to provide a timely response to your queries. We apologise if there is a delay in responding to you at this time. If you have left a message with our service, be rest assured that we will contact you as resource allows.

0800 273 030

Book a secure video conference

Post PO Box 13252

Tauranga Central

Tauranga 3141

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