We're a navigation service for ACC clients. We can make it easier for you to understand your ACC entitlements and support you on your ACC journey. Anyone in New Zealand can use our service for free. We're completely independent from ACC so we can give you fair and honest advice. But we'll always refer to ACC policies and processes so you can be sure that we're giving you correct information and we're all on the same page.
We're community-based and run by people who have real skills and experience in supporting injured and disabled people to have more control over their lives. We want you to understand the supports and services you can get from ACC, so you can stay focused on your rehabilitation and recovery. If we can do that, we'll be very happy.
For every person/tangata with an injury and/or disability to be able to access supports to live their normal life.
Our approach supports people/tāngata who have had an injury to make informed decisions; to build capability in the community and influence changes to the ACC system.
We're an ACC navigation service. That means we can help you get from point A to point B of your ACC journey.
You choose how you want to talk to us. We're a national phone and email service--we're ready to listen to your story and find out how we can progress with your ACC query.
If you have a basic ACC query or find it tricky to progress with your ACC claim, we'll determine the barriers and look for the best way forward.
We provide free service. No catches, fine prints or hidden fees. Just straightforward customer service all the time.
Fair and independent advice. Your ACC claim will not be affected when you talk to us. Our job is to point you to the right direction so you can get on with your life.
Anyone in New Zealand can request for our support.
We're easy to reach and talk to.
Talk to us first before going to ACC and we'll look for ways to resolve your query faster.
Our people are knowledgeable, competent and are willing to walk with you on your journey.
The more we hear your stories, the better we can help ACC fill service gaps.
Your call is very important to us. If we are busy helping other people and we are unable to answer your call, you will be directed to an answerphone. We clear the messages numerous times a day so please leave us your details and we will get back to you as soon as we can.
Please note: Our awesome team work remotely and are based all over NZ. Although our PO Box is located in Tauranga, we unfortunately do not have offices there.
PO Box 13252