We are upgrading our phone system to provide a better service to you. Along with more options for you when you are in the call queue, the upgrade will also provide you with the choice as to whether your phone call is recorded or not. From July 1st 2025 all calls will be routinely recorded, however, if you do not wish for your call to be recorded simply advise your navigator at the start of the call and they will action this.

Accessibility

Business Owners

You have come to the right place.

As a business owner, you’ve already got a lot on your plate—growing your business, looking after your team, and ensuring you're compliant with various rules and regulations.

When it comes to ACC, it can often feel like a complicated maze. It’s not just about paying levies; it’s about understanding what you’re paying for, that the information ACC holds is accurate, making sure you’re covered correctly, and ensuring your team is taken care of if something happens. The reality is many business owners don’t realise how much they’re missing out on or paying more than they need to.

“I just pay my levies and that’s that.”

This is a common sentiment we hear from business owners. In fact, many business owners admit that although they’ve been in business for a long time, they have never logged into the MyACC for Business platform, and are actually unaware of it.

A person with a hand brace pointing to a clipboard of papers that another person is holding up

When business owners were asked why they hadn’t engaged with their levies more actively, their responses were all too relatable:

“I have too much else on my plate to even begin to understand ACC.”

“I’m focused on keeping the business running; this didn’t seem important.”

“There are so many other compliance requirements that take priority.”

“I thought my accountant had it covered.”

“Things have been fine in the past, so why bother?”

While these reasons are understandable, the reality is that you could be overpaying by thousands.

ACC doesn’t always offer a straightforward path for addressing concerns, and conflicting information on their website can leave business owners feeling frustrated. Often, the only option appears to be lodging a formal review for what could be a simple administrative error.

But there’s good news! You can always reach out to us with general queries about your levy invoice. Plus, signing up for the MyACC for Business Portal allows you to see exactly how your levies are calculated and whether they’re based on the most up-to-date information.
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Read more here from our navigators about Practical Tips for Business Owners.

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