We are upgrading our phone system to provide a better service to you. Along with more options for you when you are in the call queue, the upgrade will also provide you with the choice as to whether your phone call is recorded or not. From July 1st 2025 all calls will be routinely recorded, however, if you do not wish for your call to be recorded simply advise your navigator at the start of the call and they will action this.

Accessibility

Contact Way Finders using the form below or call 0800 273 030

If we are busy helping others, your call may go to an answerphone. We clear this answerphone numerous times a day. Please leave us a message and be assured we will aim to get back to you within 48 hours of receiving your message. However, during very busy times it may take us a little longer. If your enquiry is urgent, please let us know in your email or phone message. Thank you for your patience

Remember, we are an independent organisation, separate from ACC. Any information you leave on this form will not affect your ACC claim in any negative way. It would be helpful if you included your name, phone number and email address on this form so that we can contact you and discuss things with you (either phone or email is required if you need help with your ACC query).

Messages are limited to 2500 characters.

Messages are limited to 2500 characters.

Messages are limited to 2500 characters.

Messages are limited to 2500 characters.

Your privacy is important. This form, as well as any notes, summaries of our conversations, and the guidance we provide you are stored securely in our password-protected system. Any additional documents you send in order for us to help you will be kept only while your query is active and then deleted. To find out more about how Way Finders handles your privacy, please visit our Privacy Statement.

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Like speaking to someone who actually cared

"Kia ora, the help Way Finders gave us as a whaanau for our girl was vital. They got, after 2 emails what we had been asking for for 7 years. They always communicated well and clearly with us in a way we understood and for once it was like speaking to someone who actually cared and wanted to help! Thank you Way Finders! We honestly would still be at a standstill with a burnt out whaanau if not for your help!”

An opportunity to have a chance to be a part of the community and live again

"[Navigator] was great, she understood my situation clearly, explained the process and what we needed to do to achieve the great outcome. Without Way Finders, I would still be languishing rather than having the opportunity to have a chance to be a part of the community and live again. Thank you so much, I will be eternally grateful for [your] help achieving an important goal in my rehabilitation.”