We are upgrading our phone system to provide a better service to you. Along with more options for you when you are in the call queue, the upgrade will also provide you with the choice as to whether your phone call is recorded or not. From July 1st 2025 all calls will be routinely recorded, however, if you do not wish for your call to be recorded simply advise your navigator at the start of the call and they will action this.
We are aware that not all sections of society connect with us, but we know all people in NZ will have contact with ACC at some time in some way.
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We add items to this list regularly so check back again soon for more tips for success.
Very empathetic and patient
"The person I spoke to was very empathetic and patient. He quickly unraveled my complex information and was able to give me clear, concise information and advice. Very grateful for his help.”
Helped me find a way through
When I thought all hope was lost with ACC, I googled 'help dealing with ACC' and found Way Finders. My Navigator instantly made me feel like there was a way through this situation....She also helped me realise that ACC werent bad people because I was pretty upset at them.... In 24 hours I went from helpless to feeling like my situation is under control. Thank you so much, so blessed that your service even exists!!
