Tips for success with your ACC claim

We are aware that not all sections of society connect with us, but we know all people in NZ will have contact with ACC at some time in some way.

Very empathetic and patient

"The person I spoke to was very empathetic and patient. He quickly unraveled my complex information and was able to give me clear, concise information and advice. Very grateful for his help.”

Proved to be invaluable

"[Navigator] really cultivated a relationship of trust. After the ordeal with ACC this was so important that we felt he was giving us true and accurate information. We didn't hesitate sharing personal information and this proved to be invaluable. Many thanks [Navigator].”