Privacy Statement

We take the privacy and protection of your information extremely seriously and therefore want to be open and transparent about what information we collect, and how we use, store, disclose or process it.

In this notice ‘Way Finders’, ‘we’, ‘us’, ‘our’ is Way Finders Navigation LP and ‘you’ and ‘your’ is you – the client. We may update this notice from time to time and the updated notice will apply from the time it is posted to our website.

We endeavour to collect the information directly from you, in the manner that you wish to give it to us (e.g. phone, email etc). If we need information about you from other people or agencies we will only ever seek this with your consent. We may also generate personal information about you when we carry out our functions, e.g. in our conversations with you.

The personal information you provide to us is used to carry out the functions for which we collected it, e.g. helping you with your queries.

We may also use information we hold to help us improve our services, reporting and looking for trends and patterns. When we use information in this way, the data is always anonymous.

Our website may use cookies and other tracking technologies to collect anonymous data about your interaction with our website. You can use browser settings to control the use of these technologies.

We only share information where necessary to carry out the functions for which we collected it (with your consent) or if required by law, or for reasons in accordance with the Health Information Privacy Act 2020 (such as disclosure to prevent risk where there is a serious threat to personal or public health and safety).

We are committed to looking after your personal information in accordance with the Privacy Act 2020, Health Information Privacy Code 2020 and any other related legislation. Our staff are fully trained on matters of privacy and confidentiality.

We keep your information safe by storing it in a secure cloud-based, password protected Client Management System and only allow staff with the right permissions to access it. We also use Microsoft Office 365 applications to carry out our business functions.

From July 1^st 2025 our phone calls will be recorded by default, however we do not routinely record virtual meetings we hold with you. If you do not wish for your phone call to be recorded, simply inform your navigator at the start of the call and they will action this. Regardless of whether a call is recorded or not, we do keep a log of all contacts in our Client Management System which is secure and password protected. Call recordings are generally held for one month in our phone system from the time of the call then deleted, however, in some cases the recording may be downloaded and saved against the client record in our Client Management System, as part of a log of the contact, for training and quality purposes.

We do not keep copies of reports and documents unless they are essential to the support of your ACC query. Most of the documentation provided to us is deleted/destroyed.If you provide us with paper versions/hard copies of documentation, then, following receipt and review, these will be destroyed unless you specifically request that it is returned.

We do not sell your information to anyone.