Due to Auckland Anniversary Day public holiday, our phone lines will be closed on January 26th 2026. However, you can still contact us via email and we will respond as soon as we are able. Thank you for understanding and apologies for any inconvenience caused.
We are aware that not all sections of society connect with us, but we know all people in NZ will have contact with ACC at some time in some way.
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We add items to this list regularly so check back again soon for more tips for success.
Very empathetic and patient
"The person I spoke to was very empathetic and patient. He quickly unraveled my complex information and was able to give me clear, concise information and advice. Very grateful for his help.”
Helped me find a way through
When I thought all hope was lost with ACC, I googled 'help dealing with ACC' and found Way Finders. My Navigator instantly made me feel like there was a way through this situation....She also helped me realise that ACC werent bad people because I was pretty upset at them.... In 24 hours I went from helpless to feeling like my situation is under control. Thank you so much, so blessed that your service even exists!!
The Navigator’s Note is for providers, business people and community providers.
